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The Company believes in routinely engaging with all its stakeholders as it is an imperative part of its business strategy. It engages with various stakeholders through several formal and informal mediums with an objective of understanding their sustainability priorities and/or concerns. This in turn also plays a significant role in guiding the overall sustainability strategy and decision making.
Key stakeholders Why are they important How we engage Topics discussed


Shareholders and investors are key to business growth and influence the Company’s financial strategy

  • Annual General Meeting (AGM)
  • Quarterly investor interactions
  • Annual Report and Sustainability Report
  • Business performance on operating, financial and sustainability parameters
  • Timely financial disclosures
  • Timely receipts of dividends and resolving shareholders queries and complaints.
  • Competition and market positioning
  • Sound corporate governance mechanisms


Customer retention, loyalty and satisfaction are critical to business continuity and expansion

  • Customer satisfaction surveys
  • Customer care programmes
  • Grievance redressal forums
  • Product quality and safety
  • New product development
  • Detailed information on products
  • Fair and competitive pricing
  • Customer trust and satisfaction
  • Timely and efficient redressal of complaints


Employee performance and high employee productivity, professional development and personal well-being are important drivers of business performance

  • Employee satisfaction survey
  • Grievance redressal
  • Self-service portals
  • Periodical e-bulletins, newsletters and mails
  • Workshops, events, and seminars
  • Various trainings held throughout the year
  • Performance Evaluation
  • Company policies and procedures
  • Nurturing work environment
  • Career growth prospects
  • Personal and professional development
  • Diversity and equal opportunity
  • Health and well-being

Suppliers and dealers

Supplier and dealer engagement can build long-term associations, bring in opportunities for collaboration, knowledge, and infrastructural support

  • Dealer and distributor conventions
  • Meetings with contractors/ vendors
  • Seminars and workshops
  • Inclusion of local suppliers
  • Timely payment
  • Regular capacity building
  • Fair and accountable supply chain practices
  • Supplier financial health, reputation, and service quality
  • Improving efficiency of logistic operations

Local communities

Strengthening relations with the local communities in which the Company operates to foster community development

  • Awareness programmes
  • Social media channels
  • Sponsorships
  • CSR activities
  • Need assessment of local community
  • Local employment opportunities
  • CSR activities partnership

Government and regulatory bodies

Engaging with the Government and various regulatory bodies enables the Company to stay updated with regulatory requirements

  • Annual Report and requisite disclosures
  • Policy advocacy forums
  • Compliance reports
  • Notices and circulars
  • Product quality and standard
  • Product safety
  • Employee health and safety
  • Regulatory requirements
  • Related policy changes

Management board

Frequent interactions with board enables the Company to evaluate performance against growth strategy and sustainability targets

  • Board / ERM / Audit Committee meetings
  • Annual General Meeting
  • Annual Report and disclosures
  • Sustainable growth of business
  • Sound corporate governance mechanisms
  • Strategic planning and investor relation
  • Risk Management Training for Independent Directors

Industry associations

Engaging with industry bodies keeps us up to date with industry best practices and innovations. This in turn helps us explore innovations and technologies that can make the business more sustainable

  • Conferences
  • Technology exhibitions
  • Meetings, events, and seminars
  • Forums and workshops
  • Policy advocacy and collaboration
  • Continuous innovation and latest industry trend
  • Maintenance of product and service standards
  • Cooperation between businesses to ensure overall industry development
Board and Committees
Internal control systems