Investors

Shareholders and investors play a crucial role in the growth of the business and influence the Company’s business and financial strategy.

• Annual General Meeting, Postal Ballots
• Quarterly results and presentations
• Investor interactions
• Annual report and Sustainability report
• SEBI LODR disclosures

• Business growth by leveraging the Company’s operating, financial and sustainability strategies
• Timely financial and other statutory disclosures
• Competition and market positioning
• Sound corporate governance mechanism
• Timely receipt of dividends, resolving shareholder grievances and creating awareness of ease of doing business

Customers and dealers

Customer satisfaction and loyalty is essential for success and business expansion

• Customer satisfaction surveys
• Grievance redressal forums
• Dealer and distributor conventions
• Seminars and workshops

• Customer satisfaction, loyalty and retention
• Product quality and safety
• New product mix development based on market needs
• Fair and competitive pricing
• Timely and efficient redressal of customer complaints
• Detailed product-related labelling; Adequate information on products

Employees

Performance of employees, along with their professional development and personal well-being, are significant factors that drive the success of a business.

• Employee satisfaction surveys
• Grievance redressal and self-service portals
• Periodical e-bulletins, newsletters and emails
• Workshops, events, and seminars
• Training workshops
• Performance evaluation

• Company policies and procedures
• Nurturing work environment
• Career counselling and growth prospects
• Personal and professional growth
• Diversity and equal opportunity
• Health and well-being
• On the job trainings; skill development programmes

Suppliers

Fostering relationships with suppliers can establish enduring partnerships while creating possibilities for co-operation, knowledge sharing and infrastructural support in the long run.

• Meetings with contractors/vendors
• Seminars and workshops
• Supplier feedback surveys

• Inclusion of local and MSME suppliers
• Timely payment to suppliers
• Fair, accountable and sustainable supply chain practices
• Improving operational efficiency of logistics
• Supplier financial health, reputation and service quality

Local communities

Building stronger connections with local communities enables the Company to identify and address concerns, if any

• Awareness programmes
• Social media channels
• Sponsorships
• CSR activities

• Needs assessment of local communities
• Strengthening relations with local communities
• CSR activities

Government and regulatory bodies

Engaging with the Government and various regulatory bodies ensures compliance with regulatory changes.

• Annual report and requisite disclosures
• Policy advocacy forums
• Compliance reports
• Notices and circulars

• Engaging with government/regulatory bodies to stay compliant with legal and regulatory requirements
• Product safety
• Product quality and standard
• Employee health and safety
• Advocacy of industrial problems and labour-related reforms

Board of Directors

Regular communication with the Board allows the Company to assess performance and progress against growth objectives as well as financial and sustainability targets.

• Board/ERM/Committee meetings and presentations
• Annual General Meeting
• Familiarisation programme
• Annual report and other requisite disclosures
• Evaluation of board, board committees and individual directors

• Sustainable business growth
• Sound corporate governance mechanisms
• Formulation of business strategy, risk management and implementation of key actionable items
• Investor relations

Industry associations

Participating with industry organisations, enables the Company to stay informed with best-in-class industry practices, innovations and more sustainable practices.

• Conferences
• Technology exhibitions
• Meetings, events, and seminars
• Forums and workshops

• Policy advocacy
• Continuous innovation and staying updated with industry developments
• Maintenance of product and service standards
• Cooperation between businesses to ensure overall industry development